Ruta Tours – craft/trade license for tourism services and travel agency
Owner: Vanja Tintor
Registered Office: Martina Kontuša 6a, 51000 Rijeka, Croatia
Personal ID (OIB): 12634194660
The business is registered in the Craft Register of the Republic of Croatia. The business is not registered for VAT under Croatian law.
Travel Agency Activity: Tour operator
Manager of Travel Operations: Vanja Tintor
Phone: +385 98 97 07 308
E-mail: info@ruta.tours
Business Hours: Mon – Sat 08:00 – 19:00 or by appointment
Ministry of Tourism and Sport of the Republic of Croatia
Customers may submit a written complaint regarding our services via:
E-mail: info@ruta.tours
Mail: Martina Kontuša 6a, 51000 Rijeka, Croatia
All complaints will be addressed within 15 days of receipt, in accordance with applicable regulations.
Pursuant to the applicable provisions of the Law on the Provision of Tourism Services, the business has concluded the following insurance policies:
Insolvency Insurance (coverage in the event of the organizer’s insolvency or bankruptcy)
Insurer: Generali osiguranje d.d.
Policy number: P15-1020001352
Validity period: 19.03.2026 – 19.03.2027.
Liability Insurance (coverage for damage caused to travelers due to non-performance or improper performance of services)
Insurer: Generali osiguranje d.d.
Policy number: P13E-1026731658
Validity period: 20.03.2026 – 23.03.2027.
Ruta Tours – obrt za turističke djelatnosti i putnička agencija
Vlasnik: Vanja Tintor
Sjedište: Martina Kontuša 6a, 51000 Rijeka, Hrvatska
OIB: 12634194660
Obrt je upisan u Obrtni registar Republike Hrvatske. Obrt nije obveznik poreza na dodanu vrijednost (PDV) prema važećim propisima Republike Hrvatske.
Djelatnost turističke agencije: Organizator putovanja
Voditelj poslova turističke agencije: Vanja Tintor
Telefon: +385 98 97 07 308
E-mail: info@ruta.tours
Radno vrijeme: pon – sub 08:00 – 19:00 ili prema dogovoru
Ministarstvo turizma i sporta Republike Hrvatske
Korisnici usluga mogu podnijeti pisani prigovor na pružene usluge putem e-maila (info@ruta.tours) ili pošte (Martina Kontuša 6a, 51000 Rijeka, Hrvatska). Na sve zaprimljene prigovore odgovorit ćemo u zakonskom roku od 15 dana od dana zaprimanja, sukladno važećim propisima.
Sukladno važećim odredbama Zakona o pružanju usluga u turizmu, obrt ima sklopljene police osiguranja od insolventnosti (Generali osiguranje d.d., broj police P15-1020001352) i osiguranja od odgovornosti (Generali osiguranje d.d., broj police P13E-1026731658).
